Riders with disabilities / Uber Eats customers with disabilities. Uber also will ensure that refunds are easily available for anyone who does not have a waiver and is charged a wait-time fee because of disability. Our technology and the transportation provided by drivers has transformed mobility for many people with disabilities, and we’re committed to continuing to develop technologies that support everyone’s ability to easily move around their communities. Under the two-year agreement, Uber will waive wait-time fees for all Uber riders who certify that they, or someone they frequently travel with, need more time to get in an Uber vehicle because of a disability. So does that mean its okay to refuse riders with disabilities The ADA says public transportation authorities may not discriminate against people with. “People with disabilities should not be made to feel like second-class citizens or punished because of their disability, which is exactly what Uber’s wait time fee policy did,” Assistant Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division said in a statement Monday. The DOJ accused Uber of discriminating against disabled passengers who take longer to enter a vehicle by not adjusting its wait time fee policy for them. ![]() ![]() The complaint was filed in a San Francisco federal court. In November, the Justice Department sued Uber, saying its failure to “make reasonable modifications” to its wait-time policy and ensure “equitable fares” for passengers with disabilities who need additional time to board a car is discriminatory under the Americans with Disabilities Act. The San Francisco-based company will also pay $1,738,500 to more than a thousand riders who complained to Uber about being charged wait time fees because of disability, and $500,000 to other affected passengers. Accounts of eligible riders who signed up for the waiver program will be credited double the amount of wait time fees they were charged, which could amount to hundreds of thousands or millions of dollars in compensation, the DOJ estimates. Uber began violating the Americans with Disabilities Act in 2016 when it first began charging these fees in target markets, the Justice Department said in a statement. Uber will compensate more than 65,000 passengers who were levied a “wait-time” fee for taking too long to board a vehicle, the DOJ said in a statement. The Department of Justice sued Uber on Wednesday alleging it charges disabled passengers who need more time to climb into a vehicle extra wait time fees.
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